A refund policy can look like a simple customer-service document, but in practice it touches some of the highest-risk parts of a business: advertising, checkout disclosures, receipts, staff explanations, cancellations, returns, store credit, and complaint handling. When those pieces do not line up, problems can escalate quickly. A customer may...
Navigating the Washington My Health My Data Act for Retail Wellness Shops
Consumer health privacy is no longer a niche compliance topic. For retail wellness shops, it has become a practical business issue that touches websites, intake forms, memberships, promotions, customer communications, and the software tools used every day. A supplement store may ask customers about sleep, stress, digestion, or hormone support....